Welcome to the CoachUp Pro Shop
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FAQs

The CoachUp Pro Shop's Apparel Ordering Process:

The Pro Shop has many styles, colors, and sizes that are in stock and ready to ship. Don't see something you want? We can order hundreds of styles, colors, and sizes just for you. 


What does this mean?
Any item in a "Ready to Ship" collection is in stock and will ship out to you in 1-2 business days. Any item in a "Made to Order" collection will be ordered especially for you and will ship in about 4 weeks.

What about equipment, footwear or accessories?
If your order includes equipment, footwear, or accessories, these items will ship directly from the manufacturer. Equipment, footwear, and accessories will ship within 5-7 business days of your order.

Can I personalize my apparel with my name, initials or number?

Custom personalization is available on select items. You can add your name, initials or uniform number for $7 per item.  

Other Frequently Asked Questions:

What is the cost of shipping?

Items from the CoachUp Store will ship via USPS Priority for packages up to 5 lbs. There is a flat shipping cost of $8 per order for orders up to $100. Any order over $100 will ship for free. The applicable shipping cost will be added to your order at checkout. 

Do I have to pay tax on my CoachUp Store purchase?

Because our warehouse is in Massachusetts, online shopping laws dictate that customers in Massachusetts will be charged tax on certain items. Because apparel is non-taxable, only accessories purchased from the CoachUp Pro Shop are subject to sales tax. Customers who are not in Massachusetts will not be taxed on any item in the CoachUp Pro Shop.

Is my CoachUp Store account login information the same as my CoachUp account login information?

No. The information associated with your CoachUp account will not log you into the CoachUp Store. You are not required to create an account to make a purchase or redeem your CoachUp Cash at the CoachUp Store. However, creating an account at the CoachUp Store will save your information and order history to make it quicker to purchase the next time you visit.

If there is a problem with my order who should I contact?

If you have any questions, please reach out to our great Customer Care team by emailing support@coachup.com. In the event that you need to exchange an item, please provide your order number in your email and we will get back to you to discuss the exchange.